Have you been in a car accident and need help? You are in the right place.
We are registered for direct billing with ICBC to help facilitate your health recovery and reduce the financial stress associated with recovery:
- We have a wide range of services to help you get better faster.
- Trusted by the community and family physicians.
- Provide direct billing to ICBC on your behalf, so you don’t have to worry.
- Charge no extra user fee for our services.
- Convenient and easy online booking system.
- Warm clinic environment and friendly practitioners.
- Collaborative attitude and sharing of charts between practitioners to enhance practitioner communication and co-treatment.
- Free Parking
For more information about the treatment process, feel free to visit ICBC website.
How Does the ICBC Treatment Process Work?
After you contact ICBC and acquire an active claim number, you are eligible to receive your treatments at our facility right away.
An active ICBC claim (12 weeks from the accident date) allows clients to access:
- 25 sessions of Chiropractic Care
- 25 sessions of Physiotherapy Care
- 12 sessions of Registered Massage Therapy
- 12 sessions of Acupuncture
- 12 sessions of Active Rehab with a Kinesiologist
Treatments for ICBC Customers Who Have Been in a Car Accident
Passive and more gentle treatments (Category 1) we offer include:
Some of our hands-on and active treatments (Category 2) we offer include:
You can combine any treatments from Category 1 with treatments from Category 2 for a balanced approach to combining treatments if you wish.
Chiropractic (25 Sessions)
Our Chiropractors address a range of musculoskeletal injuries, help in balancing your joints and muscle system, and help promote overall well-being and nervous system reset.
Following a motor vehicle accident, our Coquitlam Chiropractors will conduct a thorough assessment of your body and injuries and will make recommendations based on your current health and your comfort level with various techniques and treatments.
Common chiropractic treatments we provide include:
- Spinal adjustments for optimizing spinal alignment.
- Soft tissue therapy for sprain/strain injuries and muscle pain.
- Lifestyle and ergonomic advice to reduce pain exacerbation.
- Postural correction.
- Exercise & education regarding the correct form.
Physiotherapy (25 Sessions)
Physiotherapy helps clients to restore, maintain, and improve their physical health and mobility. Our Physiotherapists help clients return to their normal lives and activities by managing symptoms and preventing re-injury.
Getting Physiotherapy treatment after a car accident brings you the following health benefits:
- Reduces pain
- Strengthen muscles
- Restores function and mobility
- Manage symptoms related to concussion
Active Rehabilitation (12 Sessions)
Active Rehab sessions are run by Registered Kinesiologists who are movement specialists.
If you have been recommended to stretch and exercise but are not sure how to do them effectively without hurting yourself, participating in the active rehab program may be the best thing you can do for your health.
Our kinesiologists create individualized exercise and stretch plans to address any muscle imbalances or joint stiffness, a common cause of pain after a car accident.
Our Rehabilitation treatments include:
- Customized exercise routine and coaching (strengthening, mobility, and stretching exercises)
- Education (activity modification)
- Support to return to activities
- Support for return to work
Acupuncture (12 Sessions)
Acupuncture is a fantastic modality to utilize soon after your car accident. The treatment utilizes very fine needles to help balance Chi in your body and can result in instant pain reduction in the affected regions.
The therapy is gentle and highly effective in improving anxiety, sleep, and overall pain levels that are most commonly experienced soon after an accident.
Massage Therapy (12 Sessions)
Massage Therapy is another great intervention and service that you can utilize early after your car accident to help with symptoms of muscle pain, joint stiffness, headaches, and more.
Your massage therapist can adjust their pressure and tension based on your body’s injuries and needs. Massage Therapy works extremely well, especially when combined with other forms of therapies.
Massage treatments:
- Improve mobility
- Reduce muscle spasms and pain
- Restore soft tissue health
- Promote healing
Your Frequently Asked Questions About ICBC
What Services Are Covered by ICBC?
ICBC covers the following treatments:
25 sessions of Chiropractic care with a Doctor of Chiropractor. 25 sessions of Physiotherapy care with a registered Physiotherapist. 12 sessions of Massage Therapy with a Registered Massage Therapist. 12 sessions of Acupuncture with a Doctor of Traditional Chinese Medicine. 12 sessions of Active Rehab with a Registered Kinesiologist.How to Make an ICBC Claim?
After you have been in a car accident, you can either call ICBC or report a claim online.
To report a claim by calling:
Vancouver: 604-520-8222
Toll-free: 1-800-910-4222
To report online, visit the following website:
https://www.icbc.com/claims/report-view/Report-a-claim-online
After you report your claim, you will be given a claim number. Make sure you present your claim number and date of the accident to us by emailing it or putting it in your online intake form when booking your appointment.Do I have to Pay out of Pocket for Anything After My Service?
No, ICBC has a fixed rate for all services, for which they cover the full amount.
How Many Treatment Types am I Allowed to Do at a Time?
You can do as many as you would like within the first 12 weeks of your accident as you are pre-approved. In fact, we recommend you try to book initial assessments for at least 2 disciplines at the start.
ICBC Only Covers 30-min Massage Sessions. What if I Want a 45-min or 60-min Massage?
We can apply the ICBC fixed massage rate of $94.50 to your 45-minute ($105) or 60-minute ($130) massage and the remaining balance you will have to cover. We can not use your private insurance to cover the balance.
What if I Am Not Recovered by the End of 12 Weeks?
By the end of 12 weeks, your therapist will send ICBC an extension request if they determine necessary that you need to continue care to reach your desired outcome.
Can I Book Different Services Back to Back?
Absolutely, scheduling consecutive appointments not only saves time but also combines the advantages of various therapies.
What if My Accident Was More than 12 Weeks Ago?
Since it is 12 weeks from the date of the accident. Anything more than that requires ICBC’s further approval.
We need to get approval for an initial assessment from ICBC. If your therapist deems treatment necessary, we will request an extension from ICBC and will contact you to book your initial appointment.What Treatment or Service Should I Start with?
We recommend that you try all the therapies available as soon as possible during the initial 3-month approval stage. You will then be able to decide which therapy or combination of therapy works best for your individual needs.
What Happens Once My Initial 3-month Pre-approval Phase Is Reached?
Suppose our practitioners determine that you are still in need of treatment after the initial 3-month stage. In that case, they can write to your claims specialist at ICBC and request further treatments until you can reach pre-accident status with your day to day function and activities of daily living.